Privacy Policy

Data Controller

EU Casino Online is the controller of personal data collected through this website. Responsibility for the processing of your information rests with the entity identified in the website footer. This policy applies to all data collected when you visit, register, or use our website.

Purposes of Data Processing

We process personal data for the following purposes:

  • Service delivery: Maintaining and operating the website, processing requests, and providing customer support
  • Security and fraud prevention: Protecting the website and accounts from unauthorised access, fraud, and misuse
  • Analytics and improvement: Understanding how visitors use the website to enhance functionality and user experience
  • Legal compliance: Meeting regulatory requirements and responding to legal obligations
  • Communications: Sending newsletters or updates if you have opted in

Legal Basis for Processing

Our processing of personal data is based on one or more of the following legal grounds:

  • Your explicit consent for specific purposes
  • Performance of a contract or fulfilling your requests
  • Compliance with legal obligations
  • Legitimate interests in maintaining website security and improving services
  • Protection of your vital interests or those of others

Types of Data Collected

We collect various categories of data, "including":

  • Account information: Name, email address, username, password (encrypted)
  • Server and log data: IP address, browser type, pages visited, access times
  • Payment information: Data related to deposits or transactions (processed by secure payment providers; we do not store full card details)
  • Identification data: Age verification information to comply with age restrictions
  • Communication data: Messages sent through the contact form or support channels
  • Device and usage data: Information about your device, location, and how you interact with the website

Data Retention Periods

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Retention periods vary by data type:

  • Account data is retained for the duration of your account and a period thereafter for legal compliance
  • Server logs are typically retained for 90 days
  • Payment records are retained in accordance with financial and legal requirements
  • Support and communication records are retained for dispute resolution purposes

Upon account deletion, data is either removed or anonymised, except where legal obligation requires longer retention.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

  • Essential cookies: Required for website functionality and security
  • Analytical cookies: Gathering data on user behaviour to improve the website
  • Preference cookies: Storing your settings and preferences
  • Marketing cookies: Tracking engagement (only with your consent)

You can control cookie settings through your browser. Disabling certain cookies may limit website functionality.

Third-Party Data Processors

We may share your data with third-party service providers who assist in operating the website:

  • Payment processors: Handling transactions securely
  • Hosting providers: Maintaining website infrastructure
  • Analytics services: Analysing usage patterns
  • Customer support tools: Managing inquiries and support requests

All third parties are bound by data protection agreements and may only use data for specified purposes.

International Data Transfers

Your data may be transferred to, stored in, or processed in countries outside your place of residence. Such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

Your Rights

You have the following rights regarding your personal data:

  • Right to access: Request a copy of your data held by us
  • Right to rectification: Correct inaccurate or incomplete data
  • Right to erasure: Request deletion of your data ("right to be forgotten") where applicable
  • Right to restrict processing: Limit how we use your data
  • Right to portability: Receive your data in a structured, portable format
  • Right to object: Oppose certain types of processing, such as marketing communications
  • Right to withdraw consent: Withdraw consent for data processing at any time

To exercise any of these rights, contact us using the details provided below.

Contact for Privacy Matters

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about your data, please contact us using the official channels listed in the website footer or via our Contact Us page. We will respond to your inquiry within the timeframe required by applicable law.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or applicable regulations. Material changes will be communicated through the website. Your continued use of the website following updates indicates acceptance of the revised policy. We encourage you to review this policy periodically.

Closing Note

Your privacy and data security are important to us. We are committed to transparent data practices and compliance with applicable data protection regulations. If you have any concerns, please reach out to us directly.